Update Your Username And Password Log

One of the more time consuming moments of a support session happens when we need to help you make changes to your email, computer, website or server, and we need a username (account id, login, login name, etc.) and/or password to do so. The great majority of the time the response from a customer is “I have no idea what my username and password might be”. Unfortunately, until these are discovered, additional support cannot be given. For email and websites, acquiring the username and password will require an email to be sent to you that contains a temporary password or a link to reset the password. If this is not possible, a phone call to the service provider will usually resolve the issue. For computer and server access, we have special utilities that will frequently help us reset your access password. You should have a notebook you keep near the computer with all the usernames and passwords you use written down and updated every time they change. If you do not have this log, it would be a great idea to start one today. Should you absolutely, positively not be able to learn all of your usernames and passwords, please give us a call and we will help you the best we can.